JOB DETAILS:

Job Summary:

The Human Resource Officer is responsible for supporting all HR-related functions within the hotel, ensuring the smooth and effective running of HR operations. This includes recruitment, employee relations, training and development, performance management, compliance, and administrative duties. The HR Officer will maintain a positive work environment aligned with the hotel’s high service standards and luxury brand image.

Key Responsibilities:

1. Recruitment & Onboarding

• • Assist in talent acquisition by posting job openings, screening applicants, conducting interviews, and coordinating selection processes.
  • Manage onboarding and orientation for new employees, ensuring a smooth transition into the hotel’s culture and operations.

2. Employee Relations

• Serve as a point of contact for employee queries regarding HR policies, procedures, and benefits.
• Support conflict resolution and promote a healthy work environment.
• Assist in organizing staff engagement initiatives, recognition programs, and team-building events.

3. Training & Development

• Coordinate training schedules, materials, and attendance for new hire and ongoing staff training.
• Maintain training records and support management in identifying training needs.

4. Performance Management

• Assist in the administration of performance appraisal processes.
• Support department heads in implementing performance improvement plans.

5. HR Administration

• Maintain accurate employee records (e.g., contracts, leave, attendance, personal files).
• Ensure HR databases and systems are up to date.
• Prepare HR-related reports and documentation as required.

6. Compliance & Standards

• Ensure compliance with local labor laws and hotel policies.
• Participate in audits and prepare HR-related documentation as needed.
• Assist in maintaining confidentiality and data protection standards.

Qualifications & Experience:

• Bachelor’s degree in Human Resources Management, Business Administration, or a related field.
• Minimum 2–3 years of HR experience, preferably in the hospitality industry.
• Knowledge of labor laws and HR best practices.
• Familiarity with HR software (e.g., Oracle, SAP, or other HRIS).

Skills & Attributes:

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Discreet, ethical, and trustworthy.
• Attention to detail and accuracy.
• Proficient in MS Office (Word, Excel, PowerPoint).