Location: Entebbe Road

Reports To: Front Office Manager

Job Summary:

We are looking for a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, ensuring they receive a warm welcome and excellent service throughout their stay.

Key Responsibilities:

• Greet and welcome guests as they arrive at the hotel
• Check guests in and out efficiently and accurately
• Answer phone calls and respond to guest inquiries
• Handle bookings, reservations, and cancellations
• Provide information about hotel services, amenities, and local attractions
• Handle payments, invoices, and basic cash handling
• Address guest concerns or complaints promptly and professionally
• Work closely with housekeeping and other departments to ensure guest satisfaction

Requirements:

• Proven experience as a receptionist or in a customer service role (hospitality experience is a plus, at least 1 year)
• Good communication and interpersonal skills
• Ability to remain calm and professional in busy or stressful situations
• Flexibility to work in shifts, including weekends and holidays

Preferred Qualifications:

• Diploma or certificate in hospitality or a related field
• At least a minimum of 1 year of experience in customer service in hospitality