JOB DETAILS:
Description
Sokoni Africa Limited is currently seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests and play a vital role in providing exceptional customer service. You will handle reservations, check-ins, and check-outs, as well as assisting guests with inquiries and ensuring their overall satisfaction.

Responsibilities
• Greet and welcome guests with a warm and friendly demeanor
• Check-in and check-out guests, ensuring accurate and efficient processing

• Handle guest inquiries, requests, and concerns in a prompt and professional manner

• Manage reservations and monitor room availability
• Process payments and maintain accurate financial records

• Provide information about hotel facilities, services, and local attractions
• Assist in resolving guest complaints or issues

Requirements
• High school diploma or equivalent
• Previous experience as a Hotel Receptionist or in a customer service role preferred
• Excellent communication and interpersonal skills
• Proficient in using hotel management software and MS Office Suite
• Strong organizational and multitasking abilities
• Ability to work well under pressure and handle difficult situations
• Attention to detail and accuracy