The UAP Old Mutual Group comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisition resulted in Old Mutual Kenya and UAP Holdings (www.uapoldmutual.com) as well as Faulu Microfinance Bank (www.faulukenya.com) forming one of the largest financial services groups with a growing footprint in East and Central Africa. The Group currently has operations in Kenya, Uganda, Tanzania, South Sudan and Rwanda.

We are rooted in our purpose of "Championing Mutually Positive Futures Every Day" and believe that a great customer experience is anchored in a great employee experience.

Job Summary

The Job holder will be responsible for putting in place a competent, motivated team at the Agency and Branches that is able to aggressively and successfully promote UAP OLD MUTUAL business and achieve set performance targets.

Key Responsibilities:

• Build and maintain an agency Branch and sales team that ensures that the company reaches all potential customers in the assigned work area
• Grow, service and ensure collection of premiums from direct clients
• Develop performance standards and processes, implement and monitor to ensure compliance with the set standards
• Provide Branch and sales agents with rapid/quality support services including quotations, file management etc
• Ensure that agents’ commission is computed correctly and paid on time
• Follow up on branch and agent generated business to ensure expedient and accurate document preparation
• Develop an effective management process for the branch and agency team and implement
• Strengthen the role of unit managers and ensure smooth running of the agency team.
• Help branch managers and agents to identify appropriate markets and marketing techniques and ensure that agents are professionally trained to sell and service the company products
• Set progressive and realistic branch and agency goals in all areas of performance
• Help branch managers and agents to develop/deliver professional presentations to potential customers.
• Conduct regular joint fieldwork with branch managers to support their production efforts.
• Host regular agency team workshops to communicate policy and develop team.
• Set up and run systems to track activity and production.
• Identify and develop partnerships with a set number of alternative channels.
• Assume overall responsibility for the management and administration of the agency office so that it is a profitable one and operates in accordance with guidelines, plans and projections of the company
• Ensure maximum utilization of all available company resources in all areas of management, agency development training and customer service
• Sell through partner organizations to end users in coordination with partner sales resources.

Minimum qualifications and Work Experience:

• University degree , ACII or equivalent plus a Diploma in Sales & Marketing
• At least 3 years’ selling
• Training in sales, customer service or equivalent experience

Skills and Competencies:

• Underwriting Skills
• Customer Care Skills
• Excellent Negotiation & Presentation skills
• Supervision, training and performance management skills
• Marketing intelligence collection and providing feedback
• Selling skills
• Problem solving skills