Job Title:  Head of Products

Organisation: ABSA Bank Uganda

Duty Station: Kampala, Uganda

About Organisation:

Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and  insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees

Job Summary: To develop & execute product, segment & channel strategies for Retail & Business Banking Business to remain competitive in the market & achieving income targets.

Key Duties and Responsibilities:

Business Management (60%)

• • Responsibility for ensuring income for Retail & Business Banking products. The income targets will be achieved by developing and implementing local product pricing strategies, identifying opportunities for new product developments and enhancements in line with the Retail & Business Banking Strategy.
  • Develop & implement customer retention strategy for RBB for consistent balance sheet growth.
  • To ensure consistent balance sheet growth for both assets & liabilities via placing efficient growth & retention strategies.
  • In accordance with their income responsibility, the role holder will participate actively in local ALCO meetings, advising on the most appropriate interest rate strategy for each product, covering balance sheet and income impacts. Also, contribute ideas for alternative product strategies to manage the Asset & Liability book.
  • Continuously review customer segmentation basis, recommend suitable product activity to target, and sustain viable segments in line with Retail & Business Banking Strategy.
  • Provide required support to sales management to hit monthly sales targets by engaging Retail & Business Banking Credit & Operation teams where required.
  • Monitor and provide feedback to Centre on local competitor product activity, including pricing.
  • Develop & implement comprehensive Alternate Channel Strategy to provide BBU customers a convenient & modern way of banking.
  • Work closely with customer services to ensure great customer experience with BBU products.
  • Ensure all products are aligned with local & regional governance policies.
  • Ensure strong cross-functional / regional coordination.

Drive Digital Adoption

• Track and drive Performance of New initiatives to realize a return on investment.
• Receive approvals of all Business cases for new products and initiatives
• Maintain an Accurate P&L per product to obtain a clear sight of Product Performance

People Management (20%)

• Lead the Retail & Business Banking Product Team to achieve Retail & Business Banking Business objectives through focused product activities, providing regular feedback to the team on their performance.
• Build and develop a high performing team through embedding performance development and coaching.
• Discuss and finalize performance development plans and ratings for direct reports.
• Determine and manage training needs analysis and succession plans for direct reports and ensure they do the same for all their staff.
• Effective resource management/planning that reflect current and future business requirements.

Contribution To the Team (10%)

• Provide team support where required.
• Provide honest, direct, and constructive feedback to fellow team members.
• Share knowledge experience and best practice with team members and other Retail & Business Banking colleagues.

Risk, Compliance & Controls (10%)

• Interface with the risk & compliance function at the country Head Office to achieve the desired results.
• Initiate and regularly update plans for reduction of provisions/impairment. This role is directly accountable for the quality of the debtors’ book for Retail & Business Banking.
• Accountable for compliance and control for all BBU Retail & Business Banking products.
• Any other duties that maybe assigned to you from time to time by the Bank.

Qualifications, Skills and Experience:

• Bachelor’s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)