Head of Operations

at Advance insight
Location Kampala, Uganda
Date Posted May 29, 2024
Category Management
Job Type Full-time
Currency UGX


Are you an experienced Head of Operations with a knack for managing complex and international IT projects while excelling in overall operations management?
Do you possess a unique blend of high-level oversight and attention to detail, allowing you to balance multiple responsibilities effectively?

Advance insight is looking for a Head of Operations.

Advance Insight (founded in 2021) is a recognised Odoo Gold Implementation partner and the Best Odoo Partner Africa 2023.
We currently have a team of 12 people, the majority of whom are Odoo consultants and developers. Over the last three years, we have grown our portfolio to 40 clients in 15 countries, including Kenya, Rwanda, Uganda, Tanzania, Zambia, and Ghana. Our clients are active in agriculture, renewable energy, circular economy, e-mobility, health, and other sectors.

In the coming year, we expect to grow the team to over 20 people, double our revenue, and significantly increase the number of projects and customers. We can only realise this ambitious growth by streamlining and professionalising our operations and project management. To support our growth, we are currently recruiting a Head of Operations.
This person will be part of the management team and report to the company's Director(s).

Here's what we're hoping to find in you
You're an operations manager and a project expert. You recognise that this role spans all operational dimensions.
You're an independent and hands-on leader. As Head of Operations, you'll cultivate a culture of autonomy and self-reliance among our consultants, including leading by example. Our ideal employees are 'managers of one'.
Do you thrive in a fast-paced start-up environment? You'll fit right in. Synchronised with the tempo established by our executives, you're prepared to manage extensive responsibilities while ensuring outstanding outcomes.

You're a master of efficiency and optimisation. You thrive on streamlining workflows, automating processes, and creating structure from chaos—your knack for tinkering and refining operations.
You're sharp, versatile, and dedicated: You're adept at quickly picking up new skills and unwaveringly committed to excellence. Your embrace of a flexible work mindset mirrors our dynamic environment.
Your attention to detail is unmatched: Do you possess the ability to combine attention to detail with high-level foresight seamlessly, ensuring that team members have their work organised and are operating efficiently?

• Ensure seamless organisational functioning by optimising operational efficiency, maintaining rhythm between deadlines and creativity, and fostering innovation and productivity.
• Oversee project and client expectation management tasks while streamlining Odoo implementation, supporting projects,
• Ensure projects are completed on time and within scope and budget.
• Leading account management on key projects
• Deliver quality projects within scope and budget, while fostering long-term client relationships.
• Strategically plan and optimise team resources based on project demand and company objectives.
• Anticipate future resource needs and challenges well ahead and plan effective strategies.
• Work closely with the management team and HR to nurture cohesive and high-performing teams.
• Enforce rigorous quality control measures to keep the Best Odoo Partner award at Advance Insight.
• Prioritise client satisfaction by proactively anticipating client needs and exceeding expectations.
• Drive continuous innovation by monitoring industry trends, identifying opportunities, and leading new internal and client initiatives.
• Optimise resource allocation by effectively matching consultants with the right project.
• Improve billability rates for the company and individual team members.
• Enhance cash flow through optimised project invoicing and billing processes.
• Ensure high-quality deliverables across projects, support, and developments.

Must Have
• A bachelor's degree in IT, Business, Finance, or related fields.
• A minimum of 10 years of work experience, with at least five years in IT Project Management
• A minimum of 4 years experience managing a team or function for a similar-sized organisation.
• Proficiency and hands-on experience in ERP implementations, preferably Odoo.
• Experience working with international and African SMEs.
• Exceptional planning, coordination, and leadership abilities, with a talent for team building.

Nice to have
• Project Management expertise with certifications (Prince 2, PMP, PPM) being advantageous.
• Consulting experience, preferably in IT or tech consulting
• Experience with Odoo is a plus
• French speaking candidates earn bonus points

What we offer
• Great team of smart people, in a friendly and open culture
• A chance to work with Africa's #1 Odoo Implementer!
• A competitive salary ranging from €4,500 to €6,500, with comprehensive benefits including medical insurance, holiday allowance, pension contribution, and a training budget.
• Opportunity to make a tangible impact on SMEs in emerging markets.
• Join a dynamic, young, and international team with ample opportunities for personal growth.
• Travel opportunities throughout East and West Africa.
• Although working from our Nairobi office is preferable, we prioritise finding the perfect candidate. Remote applicants with suitable skills are encouraged to apply.

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