About US:

Aldelia is a global leading human resources company founded in 2005 and specialised in recruitment, outsourcing and payroll management services to blue-chip multinationals and fast-growing SMEs. The group operates in more than 30 countries across all industries and disciplines on four continents. Our mission is to create a better future for people by delivering compliant, world-class and innovative HR solutions to the companies and communities we serve.

Job Summary:  The Head of Operations oversees the day-to-day activities of the organization to ensure efficient operations and delivery of products or services. They play a critical role in optimizing processes, managing resources, and driving continuous improvement to achieve business goals.

Key Duties and Responsibilities:

• Develop and implement operational strategies to optimize productivity, minimize costs, and enhance customer satisfaction.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
• Manage resources, including personnel, equipment, and facilities, to ensure efficient use and allocation.
• Streamline business processes, workflows, and procedures to increase efficiency and reduce waste.
• Establish and enforce quality standards and compliance with regulatory requirements to maintain product/service excellence.
• Lead and mentor operational teams to foster a culture of accountability, collaboration, and continuous learning.
• Collaborate with other departments, such as finance, sales, and marketing, to align operational activities with business objectives.
• Evaluate and implement technology solutions to enhance operational effectiveness and automation.
• Ensure adherence to health, safety, and environmental regulations and promote a culture of safety awareness.

Key Deliverables

• Operational Efficiency
• Resource Management & Optimization
• Process Improvement & Quality Assurance
• Team Leadership & Development

Qualifications, Skills and Experience:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management roles, preferably in manufacturing, logistics, or retail industries.
• Strong leadership and team-building skills with the ability to motivate and inspire others.
• Excellent analytical and problem-solving abilities to identify and address operational challenges.
• Proficiency in project management methodologies and tools.
• Knowledge of regulatory requirements and industry best practices in operations management..

Competencies:

• Strategic thinking and planning skills.
• Effective communication and interpersonal skills.
• Results-oriented with a focus on continuous improvement.
• Decision-making and problem-solving abilities.
• Adaptability and resilience in a dynamic business environment.