PostBank Uganda Ltd (PBU), is a 100% Government-owned Bank regulated by Bank of Uganda under the Financial Institutions Act. 2004. PostBank’s strategic direction ls to be the financial institution of choice for the mess market with specific emphasis on players in the micro. small and medium-sized enterprises (MSME’s), and also along the agriculture value chain. The bank wishes to recruit competent. resourceful. exposed and versatile staff that are flexible and disciplined. with a clean track record (no history of disciplinary action) for the following exciting position.
Post: Head of Customer Experience
Reports to: Executive Director .

Role Purpose:
The Head of Customer Experience shall be accountable for developing and championing the implementation of the banks customer service quality standards.
The incumbent shall work with the Business Heads and Heads of key business segments and deliver channels to develop customer services KP|s and champion delivery of these KPIs through cross functional initiatives to ensure that Post Bank’s customers enjoy a quality experience through their interactions with the bank via different delivery channels

Send your resume and certified copies of your academic documents to

 hr@postbank.co.ug