JOB DETAILS:

QSSG is East Africa’s leading human capital and workforce solutions firm, operating across Uganda, Kenya, Rwanda, Tanzania, and South Sudan. The Group delivers integrated talent, outsourcing, and project management solutions across a broad industry spectrum, with a vision to build the region’s most reliable and scalable workforce partner.

Location: Kampala, Nairobi, or Dar es Salaam
Reports To: Group Chief Executive Officer (CEO)

Role Overview

We are hiring a Group COO to drive enterprise execution and profitability across the Group. As the operational heartbeat of QSSG, you will lead Country Managers, oversee P&L delivery across entities, and align performance with the Group’s growth ambitions. This is a high-impact leadership role for a results-oriented executive who thrives on scale, discipline, and impact.

Key Responsibilities

• P&L Leadership: Drive financial performance across entities, with a focus on EBITDA, cash flow, and operational efficiency.
• Entity Oversight: Lead and support Country Managers to deliver on strategy, execution, and compliance.
• Operating Discipline: Standardize performance dashboards, KPIs, and business review rhythms across the Group.
• Process & Systems Optimization: Champion automation, SOPs, and performance levers to enhance margin and scalability.
• Cross-Functional Collaboration: Partner with Group Heads of CX, Growth, Finance, HR, and QHSE to ensure aligned delivery.
• Governance: Institutionalize quarterly reviews and enterprise reporting with the CEO and Board.

Requirements

Qualifications

• Education: Bachelor’s in Business, Finance, or Operations; MBA preferred.
• Experience: 10+ years in regional senior roles with direct P&L responsibility.
• Skills: Strategic execution, multi-entity management, financial acumen, people leadership.
• Preferred: Experience in workforce solutions, outsourcing, or related services sectors.