Job Title: General Manager Operations 

Reports To: Chief Executive Officer (CEO) 

About: 

Our Client is a leading mobile virtual network operator that provides affordable and high-quality mobile services to millions of customers worldwide. We pride ourselves on our commitment to innovation, customer service, and community engagement.

Position Summary: 

The General Manager of Operations will oversee the day-to-day operations of the company, ensuring efficiency, profitability, and compliance with company policies and industry regulations. The successful candidate will be responsible for strategic planning, operational management, and leading a team of professionals to achieve operational excellence.

Key Responsibilities: 

Operational Leadership:

• Oversee daily operations to ensure smooth and efficient functioning.
• Develop and implement operational policies and procedures to improve productivity and service quality.
• Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement.

Strategic Planning: 

• Collaborate with the executive team to develop and execute the company’s strategic plan.
• Identify opportunities for growth and expansion in existing and new markets.
• Lead initiatives to optimize operational processes and reduce costs.

Team Management: 

• Lead, mentor, and develop a high-performing operations team.
• Foster a culture of continuous improvement, accountability, and customer focus.
• Ensure effective communication and collaboration across departments.

Financial Management: 

• Manage the operations budget, including forecasting, budgeting, and financial reporting.
• Analyze financial data to assess operational performance and make informed decisions.
• Ensure all operations are cost-effective and align with financial goals.

Compliance and Risk Management: 

• Ensure compliance with industry regulations, company policies, and legal requirements.
• Identify and mitigate operational risks through proactive management and continuous monitoring.
• Maintain up-to-date knowledge of regulatory changes and industry best practices.

Customer Experience: 

• Enhance the customer experience by ensuring high service standards and quick resolution of issues.
• Implement initiatives to improve customer satisfaction and loyalty.
• Monitor customer feedback and implement improvements based on insights.

Technology and Innovation: 

• Oversee the implementation and maintenance of operational technologies and systems.
• Promote innovation to enhance operational efficiency and competitive advantage.
• Ensure data integrity and security across all operational systems.

Qualifications and experience: 

• Bachelor’s degree in Business Administration, Operations Management, Telecommunications, or a related field. MBA or equivalent advanced degree preferred.
• Minimum of 10 years of experience in operations management, with at least 5 years in a leadership role within the telecommunications industry.
• Proven track record of success in managing large-scale operations and leading cross-functional teams.
• Strong financial acumen and experience in budget management.
• Excellent strategic planning, analytical, and problem-solving skills.
• In-depth knowledge of industry regulations, compliance, and best practices.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in using operational management software and tools.

Preferred Skills: 

• Experience with mobile virtual network operators (MVNOs) or mobile network operators (MNOs).
• Knowledge of digital transformation and technological advancements in the telecom industry.
• Strong project management skills and experience in implementing operational initiatives.