Reports to: Board of Directors

Purpose of the Position:

The Hotel General Manager is responsible for overseeing all hotel operations, ensuring high service standards, efficient operations, and an exceptional guest experience. The role involves strategic planning, financial oversight, and staff management to drive profitability and guest satisfaction.

Responsibilities:

• Oversee daily hotel operations, ensuring seamless coordination across all departments.
• Develop and implement policies, procedures, and business strategies to enhance hotel performance.
• Manage budgets, financial plans, and cost controls to maximize profitability.
• Recruit, train, and supervise hotel staff, fostering a high-performance culture.
• Ensure compliance with licensing laws, health and safety regulations, and industry standards.
• Monitor and improve service quality, guest satisfaction, and overall hotel experience.
• Address customer complaints professionally and implement corrective actions.
• Develop and execute marketing strategies to drive occupancy and revenue.
• Prepare detailed business performance reports and present findings to stakeholders.
• Conduct regular meetings with department heads to align operations with business objectives.

Qualifications, Skills, and  Experience:

• Proven experience as a Hotel General Manager or in a senior hospitality role.
• Strong understanding of hotel operations, financial management, and customer service.
• Proficiency in hotel management software and Point of Sale (POS) systems.
• Ability to lead, motivate, and develop a diverse team.
• Strategic thinker with strong problem-solving and decision-making skills.
• Bachelor’s degree in Hotel Management, Hospitality, Business Administration, or a related field.