Key Responsibilities:

1.             Customer Interaction:

•      Greet and welcome customers as they enter the store.

•      Provide information about Majibu Africa’s products and financing options.

•      Assist customers with product selection and answer any questions they may have.

2.             Sales Process:

•      Guide customers through the sales process, from initial inquiry to final purchase.

•      Explain financing options and assist customers with the application process.

•      Upsell and cross-sell products to maximize sales opportunities.

3.             Customer Service:

•      Address customer concerns and provide solutions to their issues promptly.

•      Ensure a positive and satisfying customer experience.

•      Follow up with customers post-purchase to ensure satisfaction and address any further needs.

4.             Administrative Tasks:

•      Maintain accurate records of customer interactions and transactions.

•      Prepare and process sales documentation and financing agreements.

•      Keep the front office area clean, organized, and well-stocked with marketing materials.

5.             Collaboration:

•      Work closely with the sales team to meet and exceed sales targets.

•      Coordinate with other departments to ensure seamless customer service.

•      Participate in team meetings and training sessions to improve product knowledge and sales skills.

6.             Reporting:

•      Prepare regular sales reports for management.

•      Track and report on customer inquiries, sales, and feedback.

•      Provide insights and suggestions for improving sales and customer service.

Qualifications:

•    Skills:

•      Excellent verbal and written communication skills.

•      Strong sales and negotiation skills.

•      Proficiency in using CRM software and Microsoft Office.

•      Ability to handle multiple tasks and work in a fast-paced environment.

Preferred Attributes:

•    Knowledge of financing products and services.

•    Familiarity with the automotive and electronics markets.

•    Ability to speak multiple languages.