Front Office Sales Representative
Location | Kampala, Uganda |
Date Posted | July 25, 2024 |
Category |
Sales and Marketing
|
Job Type |
Full-time
|
Currency | UGX |
Description
![](https://everjobs.ug/wp-content/uploads/wpjobboard/job/69568/company-logo/download.jpg)
Job Description/Requirements
Key Responsibilities:
1. Customer Interaction:
• Greet and welcome customers as they enter the store.
• Provide information about Majibu Africa’s products and financing options.
• Assist customers with product selection and answer any questions they may have.
2. Sales Process:
• Guide customers through the sales process, from initial inquiry to final purchase.
• Explain financing options and assist customers with the application process.
• Upsell and cross-sell products to maximize sales opportunities.
3. Customer Service:
• Address customer concerns and provide solutions to their issues promptly.
• Ensure a positive and satisfying customer experience.
• Follow up with customers post-purchase to ensure satisfaction and address any further needs.
4. Administrative Tasks:
• Maintain accurate records of customer interactions and transactions.
• Prepare and process sales documentation and financing agreements.
• Keep the front office area clean, organized, and well-stocked with marketing materials.
5. Collaboration:
• Work closely with the sales team to meet and exceed sales targets.
• Coordinate with other departments to ensure seamless customer service.
• Participate in team meetings and training sessions to improve product knowledge and sales skills.
6. Reporting:
• Prepare regular sales reports for management.
• Track and report on customer inquiries, sales, and feedback.
• Provide insights and suggestions for improving sales and customer service.
Qualifications:
• Skills:
• Excellent verbal and written communication skills.
• Strong sales and negotiation skills.
• Proficiency in using CRM software and Microsoft Office.
• Ability to handle multiple tasks and work in a fast-paced environment.
Preferred Attributes:
• Knowledge of financing products and services.
• Familiarity with the automotive and electronics markets.
• Ability to speak multiple languages.