Key Responsibilities:

1. Customer Interaction:

• Greet and welcome customers as they enter the store.
• Provide information about Majibu Africa’s products and financing options.
• Assist customers with product selection and answer any questions they may have.

2. Sales Process:

• Guide customers through the sales process, from initial inquiry to final purchase.
• Explain financing options and assist customers with the application process.
• Upsell and cross-sell products to maximize sales opportunities.

3. Customer Service:

• Address customer concerns and provide solutions to their issues promptly.
• Ensure a positive and satisfying customer experience.
• Follow up with customers post-purchase to ensure satisfaction and address any further needs.

4. Administrative Tasks:

•  Maintain accurate records of customer interactions and transactions.
• Prepare and process sales documentation and financing agreements.
• Keep the front office area clean, organized, and well-stocked with marketing materials.

5. Collaboration:

• Work closely with the sales team to meet and exceed sales targets.
• Coordinate with other departments to ensure seamless customer service.
• Participate in team meetings and training sessions to improve product knowledge and sales skills.

6. Reporting:

• Prepare regular sales reports for management.
• Track and report on customer inquiries, sales, and feedback.
• Provide insights and suggestions for improving sales and customer service.

Qualifications:

Skills:

• Excellent verbal and written communication skills.
• Strong sales and negotiation skills.
• Proficiency in using CRM software and Microsoft Office.
• Ability to handle multiple tasks and work in a fast-paced environment.

Preferred Attributes:

• Knowledge of financing products and services.
• Familiarity with the automotive and electronics markets.
• Ability to speak multiple languages.