JOB DETAILS:

We are a leading hotel located in the heart of Masaka, dedicated to providing exceptional guest experiences through outstanding hospitality services. We are currently seeking a Front Office Manager to oversee the daily operations of our front desk, ensure smooth guest check-in/out processes, and lead our front office team to deliver top-tier customer service.
Key Responsibilities
•    Supervise and coordinate all front office activities, including reception, reservations, guest services, and concierge.
•    Lead, train, and motivate the front office team to maintain high service standards.
•    Handle guest complaints professionally and ensure swift resolutions.
•    Manage front office budgets, schedules, and reports.
•    Ensure proper cash handling and billing procedures are followed.
•    Collaborate with other departments to ensure seamless operations and guest satisfaction.
Requirements
•    Proven experience as a Front Office Manager or in a similar role within the hospitality industry.
•    Degree or diploma in Hospitality Management or a related field.
•    Strong leadership and organizational skills.
•    Excellent communication and interpersonal abilities.
•    Proficient in hotel management software and Microsoft Office Suite.
•    Ability to work under pressure and in a fast-paced environment.
•    Fluency in English; knowledge of other languages is a plus.