JOB DETAILS:

Are you passionate about hospitality and customer service? Do you have a friendly personality and enjoy creating a welcoming environment for guests? We’re looking for a Front Office Attendant to join our dynamic team at our reputable hotel in Masaka!

Key Responsibilities

• Greet guests warmly and ensure a smooth check-in/check-out process
• Handle room reservations via phone, email, and in-person
• Provide accurate information about hotel services and local attractions
• Maintain a clean and organized front desk area
• Handle guest complaints and queries professionally
• Liaise with housekeeping and other departments to ensure guest satisfaction
• Maintain accurate records of bookings and payments

Requirements

• Proven experience in front desk or customer service roles (hospitality industry preferred)
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Computer literate (familiar with hotel booking systems is a plus)
• A positive attitude and professional appearance
• Diploma or certificate in Hospitality Management or a related field is an added advantage
• Fluency in English; knowledge of local languages is a bonus