Front Desk Officer

at Aga Khan Education Service, Uganda ( AKES,U )
Location Kampala, Uganda
Date Posted December 5, 2022
Category Customer Service
Education / Teaching
Job Type Full-time
Currency UGX


The Front Desk Officer will man the School reception area and assist in the day to day operations of the Head Teacher’s office. He / she will of the School assist in the day to day operations of the Head Teacher’s office. He/she will perform a variety of duties in the following functional areas:

Customer care and Public relations:
• Responsible for the reception area, including attending warmly to Parents and visitors, answering the telephone, directing calls as appropriate and taking messages in absence of the Head Teacher or relevant office holder.
• Receiving and screening telephone calls, directing the calls as appropriate and taking messages in absence of the Head Teacher or relevant office holder

Record Management
• Maintain students’ attendance records in liaison with form tutors and advise Head Teacher and parents immediately.
• Open files for the new students, ensure necessary documentation is provided for filing e.g. Bio data and achievement, academic and nonacademic records.
• File correspondences on appropriate files.
• Issue and receive files.
• Receive and handle as appropriate incoming and outgoing mail of the school paying attention to confidential materials.
• Follow up and maintain school fess payment records in liaison with Accounts department.

Office Administration and Management
• Liaise with the Canteen Manager for approved canteen requests.
• Liaise with central office regarding approved transport requests from teachers.
• Work with Head Teacher to generate and update students / teachers statistics and present such information in monthly reports.
• Type correspondences and official documents on computer as assigned.
• Assist the Head Teacher and other relevant offices in organizing school functions. Ensure appropriate sitting arrangement is made and requisition for meeting refreshments in liaison with the canteen manager.

Petty Cash

• Maintain the petty cash account according to laid down procedures and physically confirm petty cash purchases and check receipts for central office.
• In addition to the listed duties the School secretary will undertake other duties pertaining to the role as may be decided/directed by the Head teacher and AKES, U Management for example assist other AKES, U Front Desk Officers and admin functionaries.

The requirements
Qualifications & Experience:

• Bachelor’s Degree in Secretarial Studies or equivalent.
• At least three years of Front Desk Management experience with a reputable institution/ school.

• Strong interpersonal and problem solving skills.
• Maintains a professional and friendly demeanor.
• Team player who works productively in a multicultural setting.
• Excellent organizational skills, accuracy, and pays attention to detail.
• Strong spoken and written English skills.
• Good MS office computer skills and knowledge.
• High moral/ethical standards.
• Experience with cash handling and processing of payments

WARNING: Do not to pay any money to get a job. Please report fraudulent jobs to