JOB DETAILS:
The Role
• The Food & Beverage Supervisor is generally responsible to assist in the management of the F&B outlet(s) to ensure that quality and service standards are met and to ensure food and beverage profits are maximized.

Activities
The duties and responsibilities for the Food & Beverage Supervisor include, but are not limited to the following:
• Conducts pre-shift meetings to inform staff of daily events; reviews daily specials.

• Ensures side work duties are complete and tables are set before, during and after operating hours.
• Ensures all food items from kitchen and all buffets have a good presentation.

• Supervises activity in food and beverage outlet(s) including restaurant, bar and room service to ensure smooth operation and guest satisfaction.

• Ensures outlet adheres to all standards as outlined by brand and hotel guidelines.
• Schedules employees according to forecast; monitors employee tardiness and absences.

• Instructs employees in the proper performance of their duties.
• May participate in the recruiting process and assists with employee training and development.
• Provides recommendations for employee performance management and evaluation to support the career development of employees under their supervision.

• Notifies manager of incidents or conflicts that affect normal business operations or guest service.
• Maintains standards of food and beverage quality and guest services, resolves guest complaints.
• Participates in monthly inventories. Initiates programs to reduce breakage and loss in China, Glass and Silver.
• Maintains open lines of communication with all employees and departments.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Works within budget guidelines and gives this consideration when making any purchasing decisions. Works to ensure profits are maximized.
• Assists in the development of short-term financial and operational plans for the outlet which support the overall objectives of the outlet and the hotel.
• Assists the Food and Beverage Manager and the Hotel Sales Department in promoting the outlet.
• Fulfills Manager on Duty shifts
• Provides a professional image at all times through appearance and dress.