Key Responsibilities:

Operations Management:

• Oversee the restaurant and lounge floor during shifts to ensure smooth service.

• Monitor staff performance and ensure all duties are completed efficiently.

• Coordinate with kitchen and bar staff to ensure timely and accurate order delivery.

• Ensure cleanliness, organization, and proper setup of dining and lounge areas.

• Assist in opening and closing procedures as required.

Customer Service:

• Greet and interact with customers, addressing any concerns or special requests.

• Handle customer complaints professionally and escalate serious issues when necessary.

• Ensure all guests have a positive dining experience.

Staff Supervision & Training:

• Supervise waitstaff, bartenders, and support staff, ensuring adherence to service standards.

• Provide on-the-job training and guidance to improve performance.

• Assist in scheduling shifts and assigning tasks to employees.

• Motivate and encourage the team to maintain high morale and productivity.

Compliance & Safety:

• Ensure staff follows health, safety, and hygiene regulations.

• Monitor adherence to alcohol service laws and responsible beverage service guidelines.

• Enforce company policies and procedures, addressing any violations accordingly.

Qualifications & Skills:

• Previous experience in a supervisory role in the hospitality industry.

• Strong leadership, communication, and problem-solving skills.

• Ability to multitask and work efficiently in a fast-paced environment.

• Knowledge of restaurant operations, customer service standards, and food safety regulations.

• Flexibility to work evenings,