JOB DETAILS:

PURPOSE OF THE JOB:

• Provide 1st level technical support to ensure efficient and effective operation of our solution.
• Perform daily maintenance, troubleshooting tasks and provide on-site technical support.
• Perform Repair Center activities.

ROLE:

• Provide the 1st level support for technical issues.
• Ensure the resolution of incidents within specific time constraints.
• Perform user management and routine system administration tasks.
• Respond to requests of other technical teams.
• Troubleshoot and resolve IT issues.
• Coordinate service activities with other Field Service Technicians.
• Maintain a test environment.
• Perform monitoring activities.
• Test all new releases and upgrades.
• Install, configure, optimize & maintain systems and applications.
• Maintain accurate and updated documentation.

This also involves:

• Identify situations requiring urgent attention and escalate as appropriate
• Coordinate deployments with other Field Operations Team members and other teams.
• Provide feedback and contribute to improvement initiatives.
• Work outside business hours and availability for on call support depending on business

   PROFILE:

• Technical diploma in electrical/mechanical engineering and technical competence in a relevant field, or equivalent combination of training, and/or experience.
• Minimum 2 years’ experience maintaining and troubleshooting equipment in a factory environment.
• Fluent in English.
• Good written and verbal communication.
• Ability to diagnose and analyze mechanical, electrical, application issues and analyze application server logs.
• Experience with Microsoft office tools (Excel / Word).
• Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues.
• Ability to work in teams.
• Ability to work under pressure.
• Customer oriented attitude.

Knowledge in one or more of the following fields a plus:

• Experience troubleshooting computer networks
• Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access
• Knowledge of basic IT support procedures and tools
• Knowledge of basic PLC setup and programming

Competencies

• Deliver efficiently
• Understand and resolve issues
• Understand the job
• Understand the environment
• Compliance with laws, regulations, Ethics & Integrity