1. Technical Support & Troubleshooting

• Diagnose and repair mechanical, electrical, and hydraulic failures in Kotai engineering equipment.
• Conduct root cause analysis and implement corrective actions.
• Provide remote technical assistance when on-site presence is not required.

2. Preventive & Corrective Maintenance

• Perform scheduled maintenance according to manufacturer guidelines.
• Inspect equipment for wear and tear, ensuring compliance with KOTAI operational standards.
• Document maintenance activities and submit service reports.

3. Equipment Commissioning & Training

• Assist in the setup and commissioning of new equipment at client sites.
• Conduct operator and maintenance training (theory + hands-on) in English (mandatory) and optionally in French, Arabic, Russian, Spanish, or Chinese.
• Issue training certificates upon successful completion.

4. Spare Parts & Logistics Support

• Identify and order required spare parts using Kotai’s electronic catalogue.
• Ensure timely delivery of emergency spare parts (within 72 hours for critical components).
• Maintain an inventory of fast-moving spare parts at Client locations.

5. Warranty & Post-Repair Inspections

• Process warranty claims and coordinate with Kotai’s technical team.
• Conduct pre- and post-repair inspections within 10 days as per Client requirements.
• Ensure all warranty repairs comply with Kotai’s standards.

6. Compliance & Reporting

• Adhere to Mude Mabone and KOTAI safety and operational protocols.
• Submit detailed service reports, including failure analysis and recommended improvements.
• Escalate critical issues to After-Sales Support Manager.