Field Operations Officer
Job Title: Field Operations Officer
Reports To: Client Operations Manager
Location: Entebbe
Interacts/Interfaces
with:
Internal: External:
• Customer service
• Declarants
• Department coordinator
• Drivers
• Transport department
• Menzies and DAS handlers
• Government Agencies MAAIF,
UNBS, NDA
• Transport subcontractors
Job Purpose & Main
Mission
Process entries through customs formalities until loaded on trucks
Ensure cargo is diligently handled and delivered within the target 3 days of clearance
Responsibilities
Physical customs processing
• Collection of original shipping documents from the airline handlers
• Compile documents after entry capturing for physical customs processing
• Liase with the incharge customs for allocations of verification officers
• Represent the importer and client at physical verification and ensure timely
uploading of verification account onto the system
• Re-seal the packages to avoid incidents of missing items
• Update the customer service team on progress pertaining physical handling of
goods
• Follow up releases from NDA, MAAIF and UNBS authorities
• Ensure timely scanning of cargo prior to attaining Customs Exit note
• Processing cargo handling invoices with airline agents (Menzies and DAS) on AGL
behalf
• Advise the COM on type of trucks needed for a particular job based on the sight
report
• Coordinate with transporters on positioning trucks in the loading area
• Ensure the correct cargo is released from the customs warehouse per entry
• Witness cargo loading on the trucks and ensure no damages during loading
• Do verification at delivery desk incase of any checks by security or customs officers
• Notify the COM about any claims or shortages and attain a report from handlers
• Write the delivery notes in line with company guidelines and give to transporters
• Seal the trucks and dispatch from airport
• Any other assigned duties by the manager
Check documentation
• Control at each step that all relevant documentation or exemptions is attached to
minimise customs delays
• Attain T1 for transit goods and ensure departed in the system.
• Ensure a full set of documents accompanies every shipment for delivery to
customers.
• Place all documentation in the file folder, close and forward to the COM
Alert/Inform Management
• Alert management in case of operational issues (significant or not)
• Inform management of any information relevant to our business activity or
environment
• Update changes pertaining to airport operations.
Person Specification
Education,Training
Skills & Experience
Experience
• At least 2 years’ experience in clearing operations
Personal Qualities
• Organised
• Attention to details
• Dependability
• Ability to work with tight deadlines
• Good knowledge of customs system
• Excellent communicator
• Customer service skills, interpersonal skills
Targets and Goals 100% target on Quality-of-service (as per Client’s KPI)

You can apply by submitting your cover letter and CV to
recruitment6@truenorthafrica.com with subject Field Operations Officer by 27th June
2026.
All application documents Must be in either PDF or MS. Word