Position: Field Engineer (2 positions)

Reporting to: Engineering Team Lead

Location: Soroti and Arua

Role type: Full Time

Client Brief

Our client’s vision is to build a world where people take control of their environment in rewarding and sustainable ways. Our client does this by developing and commercializing life changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World’s Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years the company has grown significantly and now employs 400+ people around the world.

Job Brief

As a Field Engineer, you will play a pivotal role in site survey, installation, maintenance, and troubleshooting of solar-powered irrigation systems. You will work closely with our project teams, and clients to deliver a enhanced customer experience. This position requires technical expertise in solar energy systems, irrigation technologies, and strong problem-solving skills to address on-site challenges effectively.

Duties and Responsibilities

• Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis, designing irrigation systems to suite client needs
• Contacting clients to set preferred dates and installing the products within the set timelines.
• Lead and participate in the installation of solar panels, pumps, controllers, and associated irrigation equipment at client sites.
• Perform system commissioning, including testing, calibration, and configuration of components to ensure optimal performance.
• Conduct routine maintenance checks and inspections on installed systems to identify and address any issues promptly while reporting emerging issues during after-sales as soon as they emerge and working closely with the after-sales department to ensure quick resolution of after-sale issues.
• Diagnose and resolve technical problems related to solar panels, pumps, sensors, and irrigation controls both remotely and on-site.
• Ensure all installations meet company standards, industry regulations, and client requirements.
• Maintain accurate records of installation, maintenance activities, and site reports, including guiding clients through contract and warranty card completion
• Provide training to clients and end-users on system operation, maintenance procedures, and troubleshooting techniques.
• Adhere to safety protocols and regulations during all field activities to prevent accidents and ensure the well-being of yourself and others.
• Collaborate with internal teams and external stakeholders to coordinate project schedules, resolve issues, and optimize system performance.
• Identify opportunities for process optimization, cost reduction, and performance enhancement in collaboration with the engineering and project management teams.
• Proper time management to ensure all projects assigned are achieved within the timelines set

• Mentoring and in-field training of new engineers
• Complete a minimum of 2 technical tasks in a day, achieving a mean Turn Around Time of under 2 days for jobs done and app adherence of 100% of all the jobs done

Experience, Skills and Qualifications

• Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage
• 2+ years of experience with solar grid pump systems and irrigation systems management. Experience in installing drip irrigation systems will be an added advantage.
• Hands-on, detail-oriented, and with strong execution skills especially installation, after sales and conducting surveys
• Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
• An independent thinker who is able to thrive in a fast-paced dynamic environment.
• In-depth knowledge of the industry and current trends adaptable for SunCulture
• Be organized and be an expert in time management
• An agile trainer capable of training and being trained and be very resilient and flexible
• Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus
• Able to work in a dynamic environment with immense pressure and meet deadlines
• Comfortable with ambiguity and able to plan, be organized, and meet deadlines
• Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude