JOB DETAILS:
Our client’s vision is to build a world where people take control of their environment in rewarding and sustainable ways. Our client does this by developing and commercializing life changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World’s Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years the company has grown significantly and now employs 400+ people around the world

Job Brief
The Field Credit Collections Officer will be responsible for visiting customers with overdue payments, negotiating repayment plans, and resolving issues related to delinquent accounts.

Key Responsibilities
• Conduct field visits to customers' homes or businesses to collect outstanding payments, utilizing tact and professionalism to address customer concerns and negotiate payment arrangements.
• Educate customers on their account status, payment options, and consequences of non-payment, ensuring clear and accurate communication.
• Update customer account information accurately and promptly in the system, documenting all collection activities and interactions.
• Identify and prioritize delinquent accounts, developing action plans to recover outstanding balances in a timely manner.
• Collaborate with other departments, such as credit analysis and customer service, to address root causes of delinquency and prevent future occurrences.
• Handle customer inquiries and complaints related to billing, payments, and account discrepancies, resolving issues promptly and efficiently.
• Adhere to regulatory requirements and compliance standards governing collections activities, ensuring confidentiality and data security.
• Meet or exceed individual and team performance targets for collections effectiveness, call quality, and customer satisfaction.
• Participate in training and development programs to enhance skills and knowledge related to collections techniques and best practices.

Education, Skills & Qualifications:
• Bachelor's degree in Business Administration, Finance, or related field preferred.
• Minimum of 1-2 years of experience in collections, customer service, or field-based roles.
• Strong communication and negotiation skills, with the ability to handle difficult conversations and resolve conflicts.
• Ability to work independently and effectively manage time and resources in a field-based environment.
• Proficiency in MS Office suite and experience with mobile data collection tools and customer relationship management (CRM) systems.
• Knowledge of regulatory requirements governing collections activities in Uganda is a plus.
• Valid driver's license and access to a reliable vehicle preferred.