JOB DETAILS:

This position will require you to be in office 75% and 25% within your respective regions. Other responsibilities include but are not limited to

KEY RESPONSIBILITIES:

1. Team Supervision & Leadership

• Supervise, mentor, and support Field Collection Officers to achieve individual and team recovery targets.
• Assign leads to territory field agents and monitor field visits, routes, and daily collection activities.
• Conduct regular performance evaluations and provide on-the-job training.

2. Loan Recovery skill

• Ensure efficient follow-up and collection of overdue loans by the field team.
  Provide support in handling difficult or escalated Overdue cases for investigation
• Review repayment agreements and field reports for accuracy and compliance.

3. Reporting

• Compile daily, weekly, and monthly collection reports.
• Set and track key performance indicators (KPls) for collections and recommend areas for improvement.
• Analyze trends in default and field operations to develop proactive recovery strategies.

4. Stakeholder Engagement

• Liaise with internal departments such as Credit, Legal, and Customer Service on delinquency matters.
• Engage with community leaders, guarantors, and local authorities to facilitate recovery.
• Ensure customer complaints are addressed professionally and promptly.

5. Compliance & Risk Management

• Ensure the field collections team operates within company policies and regulatory guidelines.
• Enforce ethical practices and fair treatment in collections processes.
• Report any risks, fraud, or field irregularities immediately for investigation.

SKILLS AND COMPETENCIES:

• • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Analytical and problem-solving skills.
    Negotiation and conflict resolution capabilities.
    Proficient in MS Office and collections systems.
  • Ability to work under pressure and meet deadlines.

KEY QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree in Business Administration, Finance, or related field.
• Minimum of 3 years of experience in collections or credit recovery, with at least 1 year in a supervisory role.
• Field-based experience in microfinance or financial services is highly preferred.