JOB TITLE: F&B Supervisor

Job Purpose

As a food and Beverage Supervisor, you will oversee and coordinate all activities related to the service and quality of food and beverages served to guests. You will ensure efficient and effective F & B operations, maintain high standards of service and contribute to the over all guests satisfaction and profitability of the F & B department and hotel at large.

Company background

Rwenzori International Hotel Limited a member of Uganda hotel owners association was incorporated in July 2002.It is located on Mbogo road plot 1/3 Kamaiba,Kasese with the address P.O Box 280 Kasese . It is a 3 minutes drive from kasese airstrip (aerodrome) and is at the foot hills of the mountains of the moon, 1.5kms along the Kasese- Mbarara highway.

Duty station- Kasese

Job type –Full-Time

Reporting to: Operations Manager

Job specification

Supervision of F&B Operations:

• Supervise daily operations of the restaurant, bar, banquet, and room service areas.
• Ensure compliance with health and safety regulations and hotel standards.

Staff Management:

• Recruit, train, and supervise F&B staff, including wait staff, bartenders, and hosts/hostesses.
• Schedule shifts and manage staff performance, ensuring high levels of customer service.

Customer Service:

• Monitor guest satisfaction levels and address any issues promptly.
• Maintain a friendly and courteous demeanor with guests and encourage staff to do the same.

Menu Planning and Pricing:

• Assist in menu planning, including specials and promotions.
• Monitor food and beverage costs and assist in pricing strategies to maximize profitability.

Inventory and Supplies Management:

• Oversee inventory control, including ordering and receiving of food, beverages, and supplies.
• Ensure proper storage and handling of perishable items to minimize waste.

Quality Control and Hygiene Standards:

• Maintain high standards of food and beverage quality and presentation.
• Ensure adherence to cleanliness and sanitation standards in all F&B areas.

Training and Development:

• Conduct training sessions for F&B staff on service standards, product knowledge, and safety procedures.
• Foster a positive work environment and provide guidance and coaching to improve performance.

Event Coordination:

• Coordinate and supervise F&B services for special events, banquets, and conferences.
• Work closely with event planners and clients to ensure all requirements are met.

Budget Management:

• Assist in preparing and managing the F&B department budget.
• Monitor expenses and revenue to achieve financial targets and control costs.

Candidate specification

• Diploma or degree in Hospitality Management or a related field is preferred.

Critical skills required

• Proven experience as an F&B Supervisor or similar role in the hospitality industry.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Knowledge of food safety and hygiene regulations.
• Ability to work under pressure and handle challenging situations calmly.
• Flexibility to work shifts, weekends, and holidays as needed.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of POS (Point of Sale) systems and restaurant management software is a plus.
• This is a very critical role to the business with opportunities for growth hence as a potential candidate you should be prepared to work hard and diligently.