Location: Kampala

Employment Type: Full Time

Job Summary

Our client is looking for a proactive and hands-on Estate Manager to oversee the day-to-day operations, maintenance, and occupancy of the estate in Entebbe. The ideal candidate will keep the property clean, secure, and in good condition and achieve maximum occupancy through marketing and tenant relations. This role is suited for a detail-oriented, results-oriented individual with experience in estate management, facilities maintenance, and real estate marketing.

Key Responsibilities

A. Estate Maintenance & Operations

• Perform daily checks to maintain the estate as clean, well-kept, and aesthetically pleasing.
• Oversee landscaping, cleaning, plumbing, and electrical work for the whole estate.
• Ensure security protocols are strictly enforced (such as CCTV, gate access, and guard patrols).
• Prepare and oversee estate budgets, ensuring that spending is in line with approved allocations.
• Maintain a petty cash account and reconcile reports regularly.
• Coordinate major repairs and renovations with external contractors.
• Check estate water, drainage, and sewage systems are functioning properly.

B. Occupancy & Tenant Management

• Actively market the estate for short-term and long-term tenants.
• Manage tenant screening, onboarding, and lease facilitation agreements.
• Provide high levels of tenant satisfaction via the resolution of issues, complaints, and maintenance requests.
• Conduct house inspections upon the departure of tenants to ensure compliance with the lease agreement.
• Organize tenant engagement programs for the fostering of a robust sense of community.
• Enforce estate rules and log breaches and resolutions of conflict.

C. Security & Emergency Response

• Implement and maintain 24/7 estate security.
• Be on call for fire emergencies, water leaks, security intrusions, and structural emergencies
• Train estate staff and residents in emergency procedures and safety protocols

D. Reporting & Communication

• Prepare weekly and monthly reports outlining the performance of the estate on the maintenance, occupancy, security, and finance aspects
• Maintain open communication lines with homeowners, owners, and stakeholders to update them on estate operations.
• Give advice and suggestions for maximizing estate services and tenant retention.

Key Qualifications & Skills

• Demonstrated experience in estate management, property maintenance, or facilities operation.
• Strong capability to handle operations, budgeting, and organizing maintenance activities.
• Strong sales and marketing skills to achieve high occupancy rates.
• Understanding of tenant management, lease contracts, and legalities.
• Ability to train, manage, and assess estate staff (cleaners, guards, landscapers, etc.).
• Strong communication, organizational, and leadership skills.
• Knowledge of property management software and reporting tools is a plus.
• 2-5 years of relevant work experience
• Graduated with a bachelor's degree no later than 2020.

Academic and Professional Qualifications

A degree in Engineering, Real Estate, Marketing, Project management- 2nd Class Upper Honours

High School-Minimum B+ mean score, with at least a B in English and B+ in mathematics.

Professional qualifications in either estate management, Valuation, facilities management, or related courses.

Performance Scorecard

The Estate Manager will be evaluated on the following key deliverables:

Performance Area       KPI (Key Performance Indicator)                                                                   Target

Occupancy Rate                     % of occupied units (long-term & short -term rentals                              90%+

Estate Maintenance               % of maintenance requests addressed within 48 hours                           95%+

Security Management            Number of security incidents reported per month                                     0-1

Financial Management           , Budget compliance, and accurate petty cash reconciliations                    100%

Tenant Satisfaction                Tenant retention rate & complaint resolution speed                                  90%+

Property Marketing & Leads  Number of qualified tenant leads generated per month                           10+

Reporting &Compliance        Sustained submission of estate reports &compliance with legal policies 100%

Compensation

This position offers a retainer plus commission compensation model:

Retainer: A regular monthly fee for estate management activities.

Commission: Paid on each successful tenancy (short-term or long-term).