Job Title:   Distribution Administration Manager

Organisation: Wave Mobile Money

Duty Station: Kampala, Uganda

About the Company:

Wave Mobile Money is building a cashless Africa – starting in Senegal, Cote d’Ivoire, Uganda & now in Mali. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave.

Key Duties and Responsibilities:   In this role, you’ll;

Data Analysis:

• • Utilize strong data analysis skills to extract raw performance data from Periscope and create insightful, visual dashboards that communicate key metrics and trends.
  • Prepare and deliver daily reports on agent operations and distribution team performance, highlighting insights that support strategic decision-making.
  • Communicate Insights to Stakeholders through daily, weekly and monthly reports, effectively communicating findings and recommendations for progressive operational improvements.
  • Drive continuous improvement on our teams through identifying opportunities for enhancing data reporting processes and methodologies, leveraging data to inform best practices across the distribution and agent operations teams.
  • Collaborate cross-functionally with various teams to ensure alignment on performance metrics and objectives, promoting a data-driven culture within the company.
  • Periodically review data processes, work with engineers and recommend improvements to guide various functions of the business to drive operational efficiencies.

Administration:

• Be an administrative focal contact point for our agent operations and distribution teams in different locations as well as the interim firms that employ our distributors.
• Coordinate team meetings and organize training for both agents and distributors.
• Support distribution leads to ensure distributors are recruited and managed as per internal policy and procedures.
• Ensure distributors have up-to-date contracts and are paid on time.
• Organize alignment sessions with the different teams through daily meetings and town halls.
• Be responsible for monitoring distribution and agent operations budgets versus spend and ensure full compliance with the established processes
• Be responsible for requesting, dispatching, and tracking usage of agent and distribution-related supplies while liaising with field teams
• Assist distributors with access to all relevant platforms (Slack, distributor app, field app, WhatsApp groups, etc.)and troubleshoot any issues they may have.
• Activate and deactivate agents and distributors and verify Distributor attendance.
• Share the performance of distributors regularly with their supervisors and calculate due bonuses to prepare payment files on time.

• A bachelor’s degree in a business field.
• Experience supporting networks of salespeople, agents or retail networks in a back-office administrative position.
• Experience running payroll for 20+ people and a strong understanding of Uganda’s labour laws.
• Excellent data analysis skills including data visualisation and advanced spreadsheet knowledge.
• You might be a good fit if you
• Are exceptionally organized, able to independently follow through on tasks and able to manage priorities effectively.
• Have experience providing administrative support to field teams in a back-office position.
• Possess strong analytical skills and can interpret sales data and metrics to drive informed decisions and draw insightful conclusions.
• Are highly attentive to detail and approach your tasks and processes with thoroughness and accuracy.
• Have the flexibility to adapt to changing market conditions, client requirements, and company priorities.
• Are a clear and proactive communicator, both on written and verbal forms.
• Are a self-starter and proactive about achieving ambitious targets.
• Always seek to improve yourself through honest self-reflection.
• Demonstrate tenacity and a willingness to go the distance to get something done.
• Enjoy teamwork, but also know how to work well independently and autonomously with minimal or no guidance.

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.