JOB DETAILS:

Dispenser at C-care

Brief Job Summary:
To participate in the preparation, documentation, and dispensing of drugs and other supplies to other hospital units and clients. This service requires a professional demeanor, excellent communication skills, and empathy to ensure patients are accurately counseled, improving their adherence to treatment and other guidelines.

Key Duties & Job Responsibilities:

• • Prepare, package, label, and dispense drugs against validated prescriptions or orders, adhering to national standards and C-CARE procedures accurately and timely.
  • Prepare documentation and labels for all products following C-CARE standard operating procedures.
  • Receive and evaluate prescriptions/orders from patients or hospital staff against departmental protocols.
  • Ensure prescriptions comply with legal requirements and liaise with medical/nursing staff as needed.
  • Verify dispensed medicines against prescriptions and consult prescribing doctors for any doubts about appropriateness, dosage, or labeling.
  • Communicate treatment information to patients and relay details to other team members.
  • Monitor drug expiry dates and ensure timely rotation and use in wards/clinics before expiry.
  • Conduct regular stock checks and stock takes to ensure adequate medical supplies (drugs, sundries, fluids, etc.) and no expired items. This includes checking stock in:
    • Theatre & Sterilization
    • Pharmacy cages and dispensary
    • Stock cupboards
    • Wards (OPD, IPDs)
  • Ensure refrigerated items are stored at appropriate temperatures and monitor/record fridge temperatures regularly.
  • Maintain accurate data entries and documentation for prescriptions/supplies to ensure accountability and stock-keeping (e.g., stock cards, Navision).
  • Be accountable for drug usage in the pharmacy and report any abuse of medical resources.
  • Answer phones per C-CARE etiquette, assess queries, respond, or refer to appropriate staff.
  • Attend meetings and training sessions as requested and stay updated via inter/intranet, noticeboards, etc.
  • Check for contraindications or harmful drug interactions (e.g., in pregnancy) to ensure patient safety.
  • Dispose of expired or unwanted materials per C-CARE SOPs.
  • Participate in unit assessments and internal audits to ensure service quality.
  • Ensure safe storage of materials/equipment and maintain adequate stock takes.
  • Perform other duties assigned by the Pharmacist or Pharmacy team leader.

Person Specifications:
Qualifications:

• Diploma in Pharmacy Technology.
• Registration with the Uganda Allied Health Professionals Council.

Years of Experience:

• At least 1 year of dispensing experience.

Skills Required:

• Knowledge of key pharmacology terms and standards.
• Dispensing experience is an added advantage.
• Basic computer knowledge.
• Excellent customer care and communication skills.
• Knowledge of key drug indications, regimens, and interactions.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team.
• Strong organizational skills with multitasking ability.
• Entrepreneurial mindset.
• Attention to detail and accuracy in dispensing medications.