JOB DETAILS:
The People Team strives to make GHC the best home for leaders seeking careers in health equity. The Director of People and Culture is a strategic, mission-driven leader who oversees equitable, inclusive, and people-centric HR services for our team. In doing so, the Director of People and Culture helps empower, support, and retain leaders who maximize GHC’s impact. The primary responsibilities for this role include day-to-day People operation and overseeing talent acquisition, performance management, learning and development, compensation and benefits strategy, benefits and payroll HR administration, staff engagement, employee relations, legal compliance, HRIS administration, and People analytics. Reporting to the Chief Operating Officer, the People and Culture Director will be a People Team of one.

People Strategy & Organizational Culture
• Alongside CEO & COO, set the People Team’s vision and strategy, helping GHC become the best home for leaders seeking careers in health equity
• Steward staff satisfaction through excellent customer service, innovative staff services, and staff engagement opportunities

• Champion and center Diversity, Equity, Inclusion, and Belonging (DEIB) across the organization and embed DEIB across all facets of People work.
• Ensure an equitable and inclusive employee experience through equitable career opportunities and robust and accessible reporting structures

• Build a thriving GHC culture rooted in trust, respect, and inclusivity across all locations, backgrounds, and identities

• Lead workforce planning, ensuring GHC has the right people, skills, and resources to achieve its goals
People Operations
• Lead payroll administration – ADP in this US and working with a payroll provider for GHC’s African countries of operation.
• Manage health insurance administration and renewals

• Manage all other GHC benefits (time-off, pensions, 401k, professional development funds, FSAs, commuter benefits, etc.)
• Serve as the first point of contact for People admin services and support
• Be the owner and technical expert of our HR information system (BambooHR), our applicant tracking system (Lever), and our performance management system (Lattice)
Talent Acquisition, Management, and Transitions
• Oversee outreach, recruitment, and hiring, with a particular emphasis on strengthening GHC’s commitment to diversity
• Execute and strengthen GHC learning and growth program (annual reviews, 360 feedback, etc.), unlocking excellent staff performance aligned with strategic organizational goals

• Set and steward performance expectations to ensure staff understand the competencies they need to succeed at GHC
• Support managers strengthen staff performance (e.g. setting clear expectations, recognizing good work, documenting and addressing performance issues, etc.)
• Oversee all career milestones from onboarding, and promotions, to offboarding
Learning & Development
• Set GHC’s learning and development strategy, anchored around GHC’s competency model and learning and growth strategy
• Advise managers in their efforts to build thriving teams and develop their direct reports

• Champion leadership development by identifying and promoting professional development opportunities (e.g. through coaching, stretch assignments, training, and workshops)
Total Rewards
• Oversee GHC’s total reward strategy and uphold GHC’s compensation philosophy, ensuring compensation at GHC is equitable, competitive, rewarding, and transparent
• Conduct routine compensation and benefits reviews to ensure market competitiveness and internal equity upholding job classification structures and salary scales
Strategic Data Insights
• Create and update People Data Dashboards across the full spectrum of HR data and use (i.e. demographics, attrition, time to hire, etc)
• Share and use data to People team decisions and to help other leaders make strategic, data-driven business decisions
Risk & Compliance
• Support and lead performance and disciplinary proceedings
• Mitigate risks via excellent legal, tax, and statutory compliance, cost-conscious decision-making, proactive risk reviews, and audits

• Ensure compliance with all local, state, and federal employment-related laws and regulations

Who You Are
• An enthusiastic advocate for Global Health Corps’ mission and values. You are inspired to empower and support leaders building a movement for global health equity. You thrive on a close-knit team that values shared integrity, inclusive collaboration, sustainable resilience, and continuous learning.
• A proven People & Culture leader. You bring at least 8 years of experience leading and supporting HR/People teams in mission-driven setting. You bring a seasoned approach to change management and fostering team engagement.
• An empathetic leader and strong coach. You lead with empathy, care, and concern, fostering trust and creativity. You’re aware of power dynamics, and you take steps to address power imbalances. You provide clear guidance and feedback and prioritize their development and growth.
• A strong communicator and relationship builder. You enjoy finding ways to relay information, so it sticks and is easily understood. You have a warm, energetic, and authentic personality that translates to building lasting relationships with a range of personalities.
• DEI-centered with a passion for supporting teams. You strive to make every interaction with staff a positive one. You approach every aspect of work, big and small, with a critical lens of diversity, equity, and inclusion (DEI) and have a passion for creating a work environment where all teammates feel valued and supported.
• A detail-oriented project manager with a systems mindset. You understand what details matter, and you get them right. You look for ways to make People systems simple, efficient, and user-friendly. You can turn a vision into tactical next steps.
• An action-oriented, resourceful, and collaborative team member. You possess a “get it done” attitude, with the ability to stay focused and nimble in a dynamic environment. You work effectively across teams, time zones, and people from diverse cultural backgrounds.
Location
Lilongwe, Malawi; Kigali, Rwanda; Kampala, Uganda; Lusaka, Zambia; Nairobi, Kenya; or US remote (Eastern Standard Time zone preferred). GHC is fully remote in Kenya, Uganda, and the US and has hybrid work arrangements in Malawi, Rwanda, and Zambia. GHC does not sponsor work permits. Applicants must be authorized to work in one of the countries mentioned above.

Compensation and Benefits
Compensation is competitive. GHC offers excellent benefits, including health insurance, paid vacation days, 5 wellness days, a professional development stipend, and flexible scheduling. We will share country-specific salary and benefits details during the recruitment process.