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Director ICT Services

at Gulu University
Location Gulu, Uganda
Date Posted November 4, 2020
Category Administration
Education / Teaching
IT / Information Technology
Job Type Full-time
Currency UGX

Description

Job Summary

To provide professional and technical leadership and coordinate Network, Audio-Visual, IT Infrastructure Management, Information Services and ICT Service Desk teams in line with the University Strategic Plan

Must be a Ugandan citizen who possesses the following:
a) Master‟s Degree in any of the following disciplines: Information Technology, Computer Science, Computer Engineering, Software Engineering, Telecommunication Engineering.
b) Bachelor‟s Degree in any of the following disciplines: Information Technology, Computer Science, Computer Engineering, Software Engineering, Telecommunication Engineering.
c) Demonstrable hands-on Linux systems installation, configuration and management experience or professional certification in Linux system administration and configuration.
d) Demonstrable hands-on configuration experience in any of the following ICT spectrum (Microsoft Server 2016, Microsoft Windows 7-10, Office 365, Open-source network monitoring tools such as Cacti, Nagios, Isinga2, Zabbix etc., Open Source Network Access Control (NAC) tools such as OpenNAC, PacketFence, FreeNAC etc., Enterprise wireless network, Network Routing and Switching, Firewalls, Microsoft Hyper-V server and services, Content Management Systems such as WordPress, Joomla etc.).
e) Possession of at least any of the following ICT professional certification: Cisco Certified Network Professional, (CCNP), Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solution Associate (MCSA), Microsoft Certified Solutions Developer (MCSD), Oracle Certified Database Administrator (OCDBA), Microsoft Certified Databases Administrator (MCDBA), Information Technology Infrastructure Library (ITIL), Prince2, Certified Data Centre Management Professional (CDCMP), Microsoft Certified IT Professional (MCITP), 28 Certified Cloud Security Professional (CCSP) or any other relevant professional certification in the area of Network Security, Website Development etc. from a recognized institution.
f) A minimum of eight (8) years‟ experience in relevant work and five (5) years of which should have been at senior level management in a related field. g) Member of an ICT professional body.
h) Excellent interpersonal skills with ability to communicate with a wide variety of stakeholders, including internal and external colleagues, students, and other stakeholders.
i) Customer-focused and committed to the delivery of excellent customer service.
j) Strong leadership skills with resilience and a proven ability to lead, motivate, coach, and develop staff.
k) A commitment to teamwork and leading change, and a demonstrated ability to manage resources effectively, whether human or physical.

 

Responsibilities

a) The develops and delivers ICT Services, in accordance with agreed service levels and performance standards, industry best practices and in alignment with the University‟s objectives and national strategic initiatives.

b) Controls and manages ICT budgets and capital expenditure, ensuring expenditure within the ICT function is appropriately managed, based on lean management principles, quality of service commitment and performance management.
c) Provides ICT technical guidance on the negotiation, procurement and supply of ICT goods and services to the University in conjunction with the procurement, finance and legal professionals at the University.
d) Oversees all management matters within the ICT function.
e) Ensures that effective ICT provisions are in place to support the needs of the University.
f) Continuously reviews ICT Infrastructure, making capacity recommendations for improvement of local ICT Systems in support of ongoing business operations & future requirements.
g) Provides additional backstopping support and a technical point of escalation for all unresolved local ICT issues.
h) Reviews, develops and maintains ICT strategies, policies, guidelines and standard operating procedures that ensure the University is prepared for changes in the nature of its businesses.
i) Manages risks by monitoring and regularly reporting on key performance indicators and management processes within areas of responsibility and taking appropriate actions to achieve improved service delivery and business objectives.
j) Performs any other duty as may be assigned from time to time.

 

Job Requirements

Required education: Post-graduate education
Required relevant work experience: 7 years

Applying Instructions

Suitably qualified and interested persons should either send applications online to the email
or submit six (6) hard copies of the application consisting of the following:
  • Letter expressing interest in the job;
  • Recent and original copies of passport size photographs attached to the application;
  • A detailed and up to date Curriculum Vitae signed and dated by the applicant;
  • Certified copies of academic transcripts and certificates;
  • Copies of the letter(s) of relevant appointments (where applicable);
  • Copies of National Identity Card;
  • For positions No. 1-6, evidence of additional requirements should be provided;
  • Reference letters from three (3) referees who should be advised to send their reference letters under confidential cover, either in hard copy or using the email address provided;
  • Sealed applications with the position applied for indicated on the top right corner of the envelope; Applications and reference letters should reach the address

The University Secretary,
Gulu University.
P.O. Box 188, Gulu.

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