JOB DETAILS:
Our client is an integrated financial service provider in East Africa,glad to partner with individuals and corporates to provide financial solutions including, General Insurance, Life Insurance, Asset Management, Investment and Banking.

Job Purpose:
Our client is looking for a Telemarketer who is able to generate sales either by cold calling or answering requests in a fast-paced environment. To be responsible for influencing existing or potential customers to buy the products/services. The goal is to promote business growth by expanding and closing the digital leads generated from the company’s digital channels.

Duties and Responsibilities
• Cold call people to sell products specific to the company. A knowledge of all company products/services is also required.
• Shares the selling points for the products/services.
• Answers questions about the products/services
• Recommends products/services based on their needs.
• Use scripts to provide information about product’s features, prices etc. and present their benefits.
• Ask pertinent questions to understand the customer’s requirements.
• Persuade the customer to buy by demonstrating how services meet their needs.
• Record the customer’s personal information accurately.
• Completes orders and notifies the appropriate department.
• Deal with complaints or doubts to safeguard the company’s reputation.
• Go the “extra mile” to meet sales quota and facilitate future sales.
• Keep records of calls and sales and record useful information.

Education, Skills and Requirements
• Bachelor's degree in any relevant field
• Proven experience as telemarketer or similar sales/customer service role.
• Proven track record of successfully meeting sales quotas preferably over the phone.
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• Excels at customer service.
• Demonstrates strong interpersonal skills.
• Excellent communication and presentation skills.
• Learns about new products or services quickly.
• Knows how to market each product or service.
• Works well independently and is good at time management.
• Proficient in English and Luganda.
• Skilled in negotiation and dealing with complaints.
• Persistent and results-oriented.
• Patient and able to handle customer rejection, aggressiveness and complaints
• A successful telemarketer must be friendly and persuasive.
• Understand the customer’s requirements in a short time and present solutions that meet their needs.