JOB DETAILS:

Description

UGAFODE is hiring a Digital Recovery Officer responsible for proactive  management of borrowing accounts showing early signs of deteriorating trends, and non-performing accounts in order to turnaround such accounts, improve optimal performance and minimize financial loss to the institution.

Key Duties and Responsibilities:

• Issues Arrears notice: On daily basis calls and follows up on clients that have not settled their monthly obligations to improve portfolio quality and avoid financial losses to the institution.
• Schedules repayment plans: Discusses debt repayment plans with defaulting clients and recommends to management; accounts that would require restructuring accordingly, so as to enhance loan portfolio quality.
• Branch support on loan balances: Supports branches by responding to queries regarding loan account balances raised by customers for effective communication and customer service and ensures all client files are up-to-date with necessary communications, correspondences and file notes to ease the debt recovery procedures whenever may arise.
• Accounts management: Responds to customer queries regarding the status of their loan accounts including reconciliations in case their accounts have irregularities.
• Updates Arrears Management System: Support in ensuring Arrears management System is updated and files under recovery unit are scanned and uploaded on the Arrears Management System.
• Compliance & Reporting: Ensures timely capturing of cash flows in the system for proper IFRS reporting to minimize provisioning and compliance.
• Portfolio quality: Ensures quality of respective allotted portfolio by conducting daily monitoring and reviews of delinquent account records to determine which customers must be contacted for collection of overdue accounts and providing regular support.

Qualifications, Skills and Experience:Management

• Minimum of Bachelor degree in Economics, Statistics, Commerce, Business Administration or any other related qualification.
• At least 2 years’ experience as credit officer or credit administration or in debt recovery.
• Any past experience working in a call centre from a Financial Institution is added advantage.
• Basic understanding of the legal framework
• Thorough understanding of the UGAFODE (MDI) credit policies & procedures
• Sound knowledge and understanding of relevant banking (i.e. MDI Act/IFRS guidelines) and regulations on asset quality/credit legislation
• High levels of integrity and confidentiality.
• Team building skills
• Agility, negotiation & analytical skills

Note:

UGAFODE provides equal opportunity in employment to all people without regard to their gender. Therefore, women are also encouraged to apply

If you believe you meet the requirements as stated, submit an application letter together with an up-to-date CV. Save the Documents as Your Full Name & indicate the job title you are applying for in the mail Subject Line. Your applications should be addressed to the Head of Human Resources

Email to recruitment@ugafode.co.ug