ROLES AND RESPONSIBILITIES

• Collecting and safeguarding customs documents
• Ensure appropriate filling of soft, hardcopy and backups of all declaration documents for later review by URA
• Share new shipment documents with Head office & Mombasa Operations team then request Job numbers
• Send acknowledgement mail (contains the ETA, Bank details, Online appointment, state of documents) to clients
• Remind clients/ consignee about possible Expiry appointment
• Updating Document List
• Availing customs documents whenever and wherever needed
• Promptly receive consignee documents, verify, value, consistency, errors and any other issues
• Promptly communicate discrepancies/ issues to operations manager when necessary laise with clients for corrections where necessary
• Prepare and send copies of documents to field operations staff as and when need arises
• Issue delivery notes to field operators and ensure that they return copy for filling
• Keep up with the changes in customs laws and regulations and customs clearance software
• Maintain professional working relationships with internal, external customers and colleagues
• Make worksheets for shipments if instructed by operations manager
• Capture customs entries for all regimes
• Respond to customs queries and seek for solutions
• Utilize all customs platforms
• Carry out shipment bookings and follow up with shipping lines schedules
• Establish, prioritize and present departmental action plans for the meeting