JOB DETAILS:

Position: Customer Support & Dispatch Coordinator
Location: Ntinda (Office-Based)
Type: Full-Time

Are you calm under pressure and passionate about customer satisfaction? Delivery App is looking for a Support & Dispatch Coordinator to ensure smooth order processing and happy customers.

What You’ll Do:
• Monitor orders in real-time, dispatch deliveries, and communicate with riders.
• Respond to customer queries, complaints, and order issues via chat or phone.
• Escalate problems quickly and ensure fast resolution.
• Keep track of SLAs and ensure operational targets are met.

Ideal Candidate:
• Experience in customer service or dispatch is a big plus.
• Good typing and communication skills.
• Organized, responsive, and a problem-solver.