Job Title:  Passenger Check-in Agent (Several Fresher Jobs)

Organisation: Uganda Airlines

Duty Station: Entebbe, Uganda

Reports to: Passenger check-in Supervisor

About Organisation:

Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019.

Job Summary: The Passenger check-in Agent shall assist in managing all matters relating to customer service and smooth movement of the airline customer while at the airport and communicate effectively.

Key Duties and Responsibilities:

• • Ensure a safe work environment by following rules and regulations regarding the work place.
  • Check-in passengers at ticket counters/gates and hands out boarding passes for outgoing flights.
  • Check-in passenger’s baggage and tag them to appropriate destination.
  • Coordinate ticket counter activities with those on the ramp regarding baggage handling to ensure that all bags are loaded on the outgoing flight.
  • Handle customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
  • Make announcements regarding flight activity at gate or over airport’s general public-address system.
  • Answer customer inquiries regarding flight schedules, fares, space availability and other questions that may arise.
  • Communicate with flight crew on ground and via ground-to-air radio.
  • Coordinate with other Airport suppliers regarding specific flight information (i.e. fueling, catering, etc.)
  • Responsible for sending all departure and arrival flight movement messages.

Qualifications, Skills and Experience:

• University graduate or relevant Higher Diploma with experience in an all-round airport handling operation with relevant experience in Passenger services.
• At least 1 – 2 years’ relevant experience in a similar role with a reputable airline or reputable ground handling company.
• Good working knowledge of all Passenger Services functions, the airline industry and key customer
• Good working knowledge of statutory and procedural obligations of the business including health and safety, employment and security issues

Key Competencies:

• Good report writing skills.
• Customer-focused and hospitable.
• Attention to detail and quality.
• Excellent communication and interpersonal skills.
• Confident, decisive and proactive.
• Excellent communication skills
• Self-­motivated
• Customer centric