JOB DETAILS:

About CORDELIA FINANCE UGANDA LIMITED

We are a young and dynamic microfinance institution dedicated to enabling success and enriching the lives of people in Uganda. Our mission is to provide innovative financial products and services that are simple, convenient, and compliant with national regulations. We value trust, entrepreneurship, accountability, and morality, striving to be a respected partner in stakeholder success.

Role Overview

As a Customer Service Officer, you will be the primary point of contact between our institution and valued customers. Your role is vital in delivering exceptional service, addressing inquiries, promoting our products, and ensuring customer satisfaction. You will thrive in a supportive and innovative work environment, characterized by flexibility and collaboration.

Position Details

• Employment Type: Full-time
• Location: On-site in Kampala, Northern Uganda, Eastern Uganda
• Reports To: Credit Officer
• Number of Vacancies: 2

Key Responsibilities

1. Customer Interaction: Greet and assist customers professionally, addressing inquiries and resolving complaints promptly.

2. Product Promotion: Provide detailed information about products and services, identifying customer needs and suggesting financial solutions.

3. Account Management: Assist with account openings, updates, and closures while adhering to compliance procedures.

4. Transaction Processing: Handle transactions accurately, ensuring adherence to internal controls and regulatory guidelines.

5. Feedback Collection: Gather customer feedback to identify areas for service improvement and relay insights to relevant departments.

6. Administrative Support: Maintain accurate records of customer interactions and assist in organizing promotional events.

Requirements

Essential Qualifications

• Education: Bachelor’s degree in Business Administration, Social Sciences, or related fields.
• Experience: No prior experience required, but a customer service background is advantageous.
• Skills: Active Listening, Effective Communication, Complex Problem Solving, Social Perceptiveness, Time Management.
• Knowledge: Familiarity with customer service practices, administrative tasks, and basic computer skills.
• Language Proficiency: Proficient in English and Luo.

Preferred Qualifications

• Certifications: ACCA or CPA preferred.
• Technical Skills: Proficiency in Microsoft Office Suite and experience with banking software.
• Experience: Previous customer service experience in the banking or financial sector is a plus.

Why come to CORDELIA FINANCE UGANDA LIMITED

While we do not disclose specific salary ranges, we offer competitive compensation packages and a range of benefits including health insurance, retirement plans, and transportation allowances to support our employees.

Application Process

To apply, please submit the following materials:

- CV / Resume

- Cover letter / Letter of interest

- Copy of certificates and degrees

- References