JOB DETAILS:
Reporting To: Car Financing Manager
Station: Kyebando, Masaka, Entebbe, Nansana, Mbale, Mukono

Duties & Responsibilities
• Recruit and onboard new agents to ensure a skilled workforce.
• Conduct training sessions to familiarize new hires with company policies and procedures.

• Oversee the entire loan processing workflow, ensuring all documentation is accurate and complete.
• Monitor the progress of loan applications to ensure timely issuance.

• Work closely with the sales agent team leader to enhance the performance of sales agents.
• Facilitate communication between sales and support teams to effectively address client needs.

• Supervise daily operations, ensuring compliance with company policies and regulatory requirements, and address any operational issues that arise during daily activities.

• Provide ongoing training and coaching to improve team skills and knowledge.
• Conduct regular performance reviews and feedback sessions.
• Handle customer inquiries and complaints, ensuring a high level of service.
• Escalate complex issues as necessary to maintain customer satisfaction.
• Set clear targets for the branch team and monitor progress toward achieving them.

• Implement strategies to drive sales and improve overall branch performance.
• Prepare end-of-month, weekly, and daily reports on branch performance, loan processing metrics, and team achievements.
• Maintain accurate records of all branch documentation, including client paperwork.
• Identify areas for improvement in branch operations and implement changes as needed.

Job Requirements
• A bachelor’s degree in any discipline from a recognized university.
• Prior experience in a microfinance institution.
• Excellent knowledge of operations in a fast-paced environment.
• Strong leadership capabilities, high confidence, and the ability to establish effective communication with others.
• Result-oriented and focused on developing and influencing others.
• Demonstrate a high level of integrity, work ethic, and a proactive, positive attitude.
• Customer-focused with strong customer care skills.
• Excellent interpersonal, problem-solving, and analytical skills.
• Self-motivated and able to demonstrate a drive for results with a professional approach.
• Proven report-writing and presentation skills.

• All suitably qualified and interested candidates should send their applications and up-to-date CVs with the subject “Branch Manager – Cars”