Job Title:   No Corporate Grade: Lead Generator (C&B) (No Experience Customer Service Jobs)

Organisation: ABSA Bank

Duty Station: Kampala, Uganda

About Organisation:

Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.

Job Summary: Achieve agreed sales targets by proactively selling the Bank’s Digital Wallet products and services to agents, merchants, and wallet customers, while ensuring operational rigor and compliance with KYC requirements.

Key Duties and Responsibilities:

Sales to agents, merchants, and Wallet Customers (90%):

• Deliver exceptional sales targets by identifying and meeting customer needs.
• Generate and convert leads into sales.
• Ensure accuracy and completeness of Digital Wallet product applications
• Comply with operational risk, health and safety, and anti-money laundering regulations.

Customer service (5%):

• Provide excellent customer service and resolve customer queries and complaints.
• Build relationships with internal service providers to ensure quick turnaround times.

Technical Experience and Capability (5%):

• Participate in learning and development training to improve personal development.
• Agree annual performance objectives with the line manager, including specific sales targets.

Sales to Agents, Merchants, and Wallet customers with operational rigor and compliance with KYC requirements: (90%)

• Deliver exceptional sales performance by identifying and meeting agent, merchant, and wallet customer needs through selling & cross selling of Bank’s Digital wallet products to meet set sales targets.
• Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
• Submit and check correctness of the completed application forms of the Digital Wallet products in line with Bank policies and requirements to line manager for review
• Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations

Customer Service (5) %

• Provide excellent timely customer service in line with Absa values and policies
• Resolve customer queries, complaints and process their applications within the bank ‘s service level agreements. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Operations and the KYC Helpdesk, credit unit) to ensure a quick turnaround time of escalated queries, complaints, and submitted product applications

Technical Experience and Capability (5) %

• Pursuing continued improvement in personal development by participating in learning and development training assigned
• Agree annual performance objectives with the line manager, including specific sales targets.

Qualifications, Skills and Experience:

• Education: First /second class degree with at least a credit in Math and English at O’ level or relevant
• Experience: experience in a front-line banking sales/marketing/service environment.

Knowledge and Skills:

• Basic knowledge of the bank’s digital wallet products and services
• Outstanding relationship and interpersonal skills
• Strong selling, negotiation, and presentation skills
• Problem solving, teamwork, and communication skills
• Sales focus

Preferred Qualifications:

• Competitor product sales experience
• Basic legal and credit skills
• Thorough understanding of Digital Wallet services/industry
• Proven sales track record in Digital wallets/financial services or related industry
• Innovativeness
• Role requires pro-active sales generation, and the role holder will be required to spend a lot of time in the field making sales pitches to potential customers
• Experience of competitor products sales advantage
• Communication and Interaction required:
• Staff in own area (manager, subordinates, colleagues)
• Staff outside own area
• Internal customers (other than staff in own area)
• External Customers

Knowledge & Skills: (Maximum of 6)

• Basic knowledge of the bank’s products and services advantage
• Basic understanding of how the Bank operates advantage
• Knowledge of local banking policies and laws
• Essential
• Outstanding relationship and interpersonal skills
• Strong selling and negotiation Skills
• Strong Presentation Skills
• Problem solving Skills
• Team Skills
• Communications Skills
• sales focus
• Preferred
• Basic Legal and credit skills.
• Thorough understanding of the financial services industry.
• Proven sales track record in financial services or related industry.
• Competitor product sales experience
• Innovativeness