About Organisation:

ANKAM’s key objective with each customer engagement is to help them achieve their most important business goal – protecting the customer experience and thus becoming your partner of choice. ANKAM Consult was founded in 2010 by a team of industry professionals working together to provide strategic customer centric business solutions.

Job Summary: As a Customer Service Executive, you will play a vital role in providing exceptional customer service and ensuring customer satisfaction. You will be responsible for handling incoming calls, outbound calls, and social media platforms, responding to customer inquiries, resolving issues, and providing accurate information about bank services.

Key Duties and Responsibilities:

• Handle incoming calls from customers and provide prompt and efficient assistance
• Answer customer inquiries regarding bank services
• Resolve customer complaints or concerns in a professional and courteous manner
• Update customer information in the database and maintain accurate records
• Collaborate with other team members to ensure customer satisfaction and meet performance goals
• Follow company policies and procedures to provide consistent and high-quality service
• Any other duties that may be assigned

Qualifications, Skills and Experience:

• A degree in Business from a recognized University
• This opportunity is intended for entry-level candidates
• This opportunity is intended for candidates aged 25 years and below
• Attention to detail and a high level of accuracy in record-keeping and documentation
• Excellent communication skills, both verbal and written
• Previous experience in a customer service or contact center role preferred
• Strong problem-solving skills and ability to handle difficult customers
• Ability to multitask and work in a fast-paced environment
• Proficient in computer systems and software applications
• Strong analytical and problem-solving skills, with the ability to understand complex bank policies and explain them clearly to clients
• Ability to cross-sell and up-sell