Customer Service Counter – Coordinator

at Hapag-Lloyd AG
Location Kampala, Uganda
Date Posted September 29, 2024
Category Customer Service
Management
Job Type Full-time
Currency UGX

Description

About the job

Job Purpose:

  • To ensure our customers have a smooth and effective import / export release process. This is a F2F role with high levels of interaction with our customer base and requires strong problem resolution skills and good time management in order to be effective.

Job Responsibilities:

  • Handle customs activities, included but not limited to export / import manifests, in-bond handling
  • OBL issuance and acceptance
  • Check & verify that documents presented at counter are correct, thereby ensuring quick and smooth delivery of documents to customers
  • Ensure mandatory requirements have been fulfilled prior to release of Original Bills of Ladings or Delivery Orders to customers
  • Be proactive in responding to daily emails and calls Receipting CBD cheques
  • Filling Delivery order and Export documents
  • Handling Customer requests-over the counter
  • Follow standard processes and new requirements as communicated by management
  • Complete all functional HUB training timely

Job Qualification:

  • University degree or equivalent
  • Shipping experience is required
  • Good Command of FIS
  • Very good command of written and spoken English
  • Working knowledge of MS Office
  • Ability to work under pressure
  • Good time management
  • Able to work well with others and follow guidelines
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