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Customer Service Counter – Coordinator

at Hapag-Lloyd AG
Location Kampala, Uganda
Date Posted September 28, 2024
Category Customer Service
Management
Job Type Full-time
Currency UGX

Description

JOB DETAILS:
Job Purpose:
• To ensure our customers have a smooth and effective import / export release process. This is a F2F role with high levels of interaction with our customer base and requires strong problem resolution skills and good time management in order to be effective.

Job Responsibilities:
• Handle customs activities, included but not limited to export / import manifests, in-bond handling
• OBL issuance and acceptance
• Check & verify that documents presented at counter are correct, thereby ensuring quick and smooth delivery of documents to customers
• Ensure mandatory requirements have been fulfilled prior to release of Original Bills of Ladings or Delivery Orders to customers
• Be proactive in responding to daily emails and calls Receipting CBD cheques
• Filling Delivery order and Export documents
• Handling Customer requests-over the counter
• Follow standard processes and new requirements as communicated by management
• Complete all functional HUB training timely

Job Qualification:
• University degree or equivalent
• Shipping experience is required
• Good Command of FIS
• Very good command of written and spoken English
• Working knowledge of MS Office
• Ability to work under pressure
• Good time management
Able to work well with others and follow guidelines

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