KEY RESPONSIBILITIES

• Cross sell all bank products and services. 
• Attend to customer’s queries. 
• Resolve and minimize number of customer complaints 
• Receive and analyse customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T. 
• Maintain proper documentation and custodianship of Blank forms 
• Ensure 100% collection of revenues for services rendered. 
• Rectify irregularities highlighted in the audit report in customer service area 
• Punctual and accurate submission of relevant reports. 
• Ensure all relevant stationary is available to customers. 
• Cleanliness of the banking hall
• Any other duties assigned from time to time.MINIMUM POSITION QUALIFICATION REQUIREMENTS

a) Academic & Professional

Bachelor’s degree in a Business-related field is required.

b) Experience

A Minimum of 1 Year experience in offering customer care and teller services