Job Description

• Answer customer service calls/chats/emails in a timely, efficient, and knowledgeable manner.
• Responsible for Suggested methods to improve area operations, efficiency, and service to both internal and external customers.
• Understand Customer Care and is capable of acquiring Feedback from the Customer’s Needs.
• Assists the manager with the daily operation of the call Centre including the development, analyses, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.

Requirements:

• Minimum academic qualification of HND/Bachelor’s Degree in any discipline.
• At least 2 years of call Centre experience.
• Fluency in spoken and written English language
• Good Customer Management skills
• Understands how to work with MS Office, like Excel, Word, etc. Effective communication skills are required (oral, written, computer).
• Excellent customer service skills are necessary along with the ability to create and maintain effective relationships with internal and external customers.
• The ability to multi-task and adapt to change is critical.
• Familiar with Sports betting (added advantage).

Salary: Monthly Gross Salary of 650,000UGX (Breakdown: 70% Basic Salary, 30% Performance Salary)