Customer Service Associate

at Gadget Craze
Location Kampala, Uganda
Date Posted September 12, 2025
Category Customer Service
Management
Job Type Full-time
Currency UGX

Description

JOB DETAILS:

As part of our growing team, you will play a key role in delivering smooth, professional and responsive support to our clients. We are building a customer experience that matches the quality of the products we sell — one that is efficient, reliable and easy to love.

This role is ideal for someone who is proactive, digitally fluent and confident communicating in a fast paced environment. If you are solution focused and take pride in helping people, you will feel right at home here.

Responsibilities

  • Handle customer inquiries with clarity, professionalism and speed
  • Share accurate information to support customer purchase decisions
  • Assist clients in understanding product features and service options
  • Record customer feedback and maintain communication logs
  • Coordinate with internal teams to ensure a smooth customer experience

Must Have

  • Bachelor's Degree from a recognized institution
  • Excellent spoken and written English
  • Good computer literacy and fast typing skills
  • Attention to detail and accuracy
  • Professional, calm and customer-first mindset

Nice to have

  • Background in customer service or digital retail
  • Interest in consumer electronics and tech
  • Ability to communicate in more than one language
  • Quick leaner with strong adaptability

 

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