Customer Service Agent
| Location | Kampala, Uganda |
| Date Posted | October 5, 2024 |
| Category |
Customer Service
Management |
| Job Type |
Full-time
|
| Currency | UGX |
Description
Job Summary
We are looking for a proactive and personable Customer Service Agent to join our growing team. This role requires making cold calls, conducting follow-up calls, managing client accounts, organizing update meetings, and helping to plan events. The ideal candidate will have a solid background in customer service, experience in sales, and knowledge of
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 2 years
Job Description/Requirements
Key Responsibilities:
- Make cold calls to potential clients to introduce our products/services
- Conduct follow-up calls to maintain and enhance client relationships
- Manage client accounts, ensuring timely updates and responses to client inquiries
- Organize and participate in client update meetings
- Assist in the planning and execution of client-facing events
- Maintain detailed records of client interactions and update the CRM system accordingly
- Collaborate with cross-functional teams to ensure client satisfaction and seamless service delivery
Qualifications and Experience:
- 2 to 5 years of experience in customer service, with a strong focus on client relations
- Sales experience, with a proven track record of meeting or exceeding sales targets
- Knowledge of and experience working with FMCGs
- Previous experience working in a start-up environment is highly desirable
- Ability to thrive in an agile, fast-paced, and dynamic work environment
- Excellent communication skills; fluency in both English and Luganda is essential
- Warm, amiable, and professional demeanor with the ability to build and nurture relationships
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