About the job

Ecosafi Cooking Company is a venture backed renewable energy clean cooking company delivering a better, more affordable, and sustainable way to cook. Our locally made, renewable pellets are the hottest, fastest, and lowest cost source of cooking fuel, delivering the experience of LPG at less than the price of charcoal. Our mission is to bring happiness to our customers’ kitchens, saving them money while helping protect our environment and make an impact on climate change.

As a Ugandan-based company with Silicon Valley in our DNA, we’re using the latest tools to automate our customer experience, from mobile cloud CRM to an all-electric delivery fleet. Cooking is all too often the number one source of CO2 emissions per family, and our ambition is as simple as it is bold: take trees off the dinner menu in Africa.

This is a chance to be part of a high growth company transforming how we cook for the better, while making a real and lasting positive impact. You must enjoy and thrive working in a fast paced, evolving environment, be willing and able to adapt quickly to changing circumstances, and have a proven track record of working with a diverse group of coworkers.

Ecosafi is seeking team members who can help us introduce and grow this groundbreaking new technology, build customer loyalty through excellent customer service, and create career opportunities for themselves by growing as the company grows.

Duties and responsibilities

• Recruit new customers by demonstrating our new stove and fuel product in group settings
• Help customers understand their monthly spending on cooking energy and demonstrate how our product saves them money
• Train new customers how to use the stove in their home, giving them tips so they better enjoy the cooking experience
• Develop excellent long term customer relationships through superior customer service and follow-up to both new and existing customers
• Prioritize all customers by responding to their questions in a friendly and professional way that makes them feel valued
• Record all customer sales and interactions in the company’s database

Personality and Skills

• Adaptive personality with the ability to learn and apply new sales strategies quickly
• Exceptional communication and interpersonal skills
• Resourceful, energetic, driven, structured, and displaying a strong desire to take initiative
• Strong organizational, operational, and planning skills in a customer service and sales focused environment
• Willingness to work outside of the office in the field directly with customers
• Team player and goal oriented
• Highest professional standards of integrity

Customer relations requirements

• A commitment to excellent customer customer service
• Strong written and verbal communication skills
• Superb interpersonal skills including the ability to quickly rapport with both customers and team
• Willingness to learn new skills
• Understanding the sales process and dynamics
• Certificate in sales / marketing or related fields (not required)
• Ability to speak Luganda,English and any other local languages.
• Ability to use a smartphone.
• Track record in renewable energy is an added advantage.

Ecosafi is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, gender identity, colour, religion, nationality, physical disability, medical condition, marital status, age, ethnicity, or any other status protected under the laws of Uganda