Customer Engagement Executive – Social Media
| Location | Kitgum, Uganda |
| Date Posted | October 1, 2025 |
| Category | Customer Service Management |
| Job Type | Full-time |
| Currency | UGX |
Description
About the role:
The Customer Service Executive - Social Media at Sun King, you’ll play an essential role in shaping customer experiences and building strong, lasting relationships with our online community. Your work will enhance brand reputation, foster confidence, and drive sales conversions while upholding Sun King's dedication to exceptional customer service.
What you would be expected to do:
- Customer Engagement & Assistance: Monitor and promptly address customer inquiries, comments, and messages across platforms like Facebook, Twitter, Instagram, TikTok, LinkedIn, and emerging social media channels. Provide genuine, solutions-oriented assistance that addresses customer needs while maintaining Sun King’s voice and tone.
- Customer-Centric Prospect Management: Identify, qualify, and engage potential customers through social media interactions. Monitor prospects by providing clear information, guidance, and encouragement to advance them through the sales journey.
- Cross-Functional Partnership: Partner closely with the sales and customer experience teams to ensure the smooth handover of qualified prospects and to address any escalated customer concerns, creating a seamless experience from initial contact to conversion and beyond.
- Brand Advocacy: Represent Sun King’s mission and values in all online interactions. Uphold our dedication to access, sustainability, and empowerment by fostering positive digital engagements that reinforce confidence and devotion within the Sun King community.
- Efficiency & Reporting: Provide timely, consistent assistance and document interactions through detailed call notes, reports, and data logs. Escalate complex issues to relevant teams for expert resolution while keeping track of ongoing trends in customer feedback and recurring concerns.
You might be a strong candidate if you
- Have a Bachelor's Degree or a Higher National Diploma in marketing or a related field.
- Have a minimum of 1 year of experience as a customer service executive with social media experience, or a similar role.
- A Customer-Centric Mindset: A deep dedication to putting customers first and the ability to demonstrate great patience and listening skills in all interactions.
- Proficiency in Digital Tools: Experience with customer service and social media engagement platforms like Zendesk, Ameyo or other CRM tools.
- Excellent Communication Skills: Good verbal and written communication skills with the ability to clearly, professionally, and effectively convey information across digital platforms.
- Adaptability and Resilience: Ability to multitask, prioritize effectively, and work well under pressure while maintaining Sun King’s high standard for customer service.
- Partnership Spirit: Good people skills with a partnership mindset, able to work well within cross-functional teams to ensure a cohesive, high-quality experience for every customer.
- Special languages from any of the four regions are an added advantage ie, Western, Northern, Central, or Eastern languages, with English and Luganda as a must.
What Sun King Offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
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