JOB DETAILS:

Key Responsibilities:

• Resolve customer inquiries, complaints, and loan application processes efficiently.
• Explain Mogo’s finance products and loan terms clearly to customers.
• Maintain accurate records of customer interactions in the ERP system.
• Follow up to ensure issue resolution and provide ongoing support.
• Build strong relationships to foster loyalty and repeat business.
• Identify upsell/cross-sell opportunities during interactions.
• Adhere to company policies, confidentiality, and regulatory requirements.
• Provide feedback on customer trends to improve service delivery.

Qualifications & Skills:

• Education: Bachelor’s degree (any discipline) from a recognized university.
• Experience:
  • 3+ years in customer support (preferably in financial services, logbook, or consumer loans).
  • Experience in direct sales or loan processing/disbursement.
• Skills:
  • Excellent communication, interpersonal, and relationship-building skills.
  • Proficiency in Microsoft Office and ERP systems.
  • Emotional intelligence to handle high-pressure situations professionally.
  • Integrity, multitasking ability, and proactive attitude