Customer Care Representative
| Location | Kampala, Uganda |
| Date Posted | June 27, 2025 |
| Category | Customer Service |
| Job Type | Full-time |
| Currency | UGX |
Description
Job Summary
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
- Minimum Qualification : Certificate
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
REQUIREMENTS
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
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