Location: Fort Portal, Uganda

Company: Yopsa Microfinance

Employment Type: Graduate Trainee (3 Months)

Job Overview:

The Operations Department at Yopsa Microfinance comprises of the Customer service which involves providing excellent customer service, and ensuring smooth operations within the microfinance institution.

Responsibilities:

• Welcome and assist walk-in customers.
• Provide guidance on financial products and services.
• Address customer complaints and escalate issues when necessary.
• Ensure high levels of customer satisfaction.
• Maintain and manage customer feedback records.

Requirements:

• Recent graduate (2022 to date) with a degree or diploma in Business, Finance, Accounting, Marketing, or a related field.
• Strong communication and interpersonal skills.
• Ability to handle customer concerns professionally and efficiently.
• High attention to detail and excellent problem-solving abilities.
• Passionate about working in the microfinance sector.

Program Details:

• Duration: 3 Months Graduate Trainee Program.
• Location: Fort Portal, Uganda.
• Retention: Best performers will be considered for permanent positions.
• Remuneration: Unpaid training program with a stipend provided for basic expenses.